Refund & Return Policy

Thank you for shopping with Sri Sai Pooja Samagri. We strive to provide the best quality pooja samagri, spiritual products, idols, and devotional items to our customers.

Please read our Refund and Return Policy carefully before placing an order.

Returns & Replacement Eligibility

We accept return or replacement requests only under the following conditions:

• Wrong product delivered
• Damaged product received
• Missing item in the package
• Manufacturing defect in the product

To request a return or replacement, customers must contact us within 24-48 hours after delivery with:

• Order details
• Clear product images
• Unboxing video (recommended for verification)

Products must be:

• Unused
• In original packaging
• In the same condition as received

Requests made after the allowed timeframe may not be eligible for return or replacement.

Non-Returnable Products

The following products are generally non-returnable:

• Used products
• Customized or special-order items
• Products damaged due to customer handling
• Products without original packaging
• Perishable or consumable pooja items

Due to the devotional and hygiene nature of certain products, some items may not qualify for returns once opened.

Cancellation Policy

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

For cancellation requests, customers should contact our support team as soon as possible after placing the order.

Damaged or Incorrect Products

If you receive a damaged or incorrect product:

• Contact us immediately within 24-48 hours
• Share images and unboxing video for verification
• Our team will review the request and assist with replacement or resolution

We reserve the right to verify all claims before approving replacement or refund requests.

Refund Process

Approved refunds will be processed to the original payment method.

Refund timelines may vary depending on:

• Payment gateway
• Bank processing time
• UPI or card provider

Generally, refunds are processed within 7-10 business days after approval.

Shipping charges, if applicable, may not be refundable unless the issue was caused from our side.

Return Shipping

In approved return cases:

• Customers may be asked to self-ship the product
• Or our team may arrange return pickup depending on availability

Customers should ensure products are packed safely to avoid transit damage.

Failed Deliveries

If an order is returned due to:

• Incorrect address
• Customer unavailable
• Multiple failed delivery attempts

additional shipping charges may apply for re-dispatch.

Quality Assurance

We carefully inspect and pack all products before shipping. However, if any issue occurs, our support team will work to resolve it as quickly as possible.

Contact Us

For refund, return, or replacement requests, please contact us through the contact information available on our website.